Doncaster Royal Infirmary

Doncaster Royal Infirmary 2024-04-29 Person 3 5 0

I came in hardly being able to weight bear on my foot had to walk to X-ray in pain wasn’t offered a chair which caused me more pain to be told after X-ray just a sprain nothing g can do , when asked if any support could use just got told no , I am struggling so much with pain and pressure

Offered support and listened

Doncaster Royal Infirmary 2024-04-29 Person 1 5 0

The staff were rude we waited for over 9 hours with no pain relief the staff belittled the opinions of my child and made them feel inferior

Anything would be better than nothing

Doncaster Royal Infirmary 2024-04-29 Person 5 5 0

The teams at both Bassetlaw and DRI were outstanding, professional and caring, they kept me alive.

Nothing, everything was fantastic.

Doncaster Royal Infirmary 2024-04-29 Person 5 5 0

Helpful, knowledgeable staff. No waiting.

If this was Bassetlaw Hospital rather than Doncaster it would be more helpful. The service was good. I was satisfied.

Doncaster Royal Infirmary 2024-04-29 Person 3 5 0

Seems there wasn’t a lot of communication between staff, I understand they are busy, I was seen by a dr that then finished his shift and my information didn’t seem to be passed on. I had to ask 6 hrs later

Communicate with patients and staff

Doncaster Royal Infirmary 2024-04-29 Person 5 5 0

The care I received was excellent. All the staff were a credit to the NHS.

Nothing

Doncaster Royal Infirmary 2024-04-29 Person 5 5 0

The doctor was great and calmed our daughter down when examining her and waited until she’d calmed down

Wait times

Doncaster Royal Infirmary 2024-04-29 Person 3 5 0

Couldn’t get a GP appointment, called same day healthcare, they said I needed to be seen within one hour. Went to A&E, arrived at 12.30 after 1half hrs told to go to urgent care, didn’t get seen till 4.30pm. Dr was lovely when I finally got to see her who diagnosed peri orbital cellulitis. Waiting for referral to eye clinic.

Set better expectations. If are told you need to seen within an hour, you immediately worry you could get worse if you’re not, I appreciate the dept gets busy. It’s just worrying.

Doncaster Royal Infirmary 2024-04-29 Person 4 5 0

on my previous appointment the doctor said he was going to refer me to another department who could better deal with my problem? so to my surprise, in my lastest appointment with a different doctor he asked me who the other doctor had referred me to? because he didn't have a clue and there was nothing in my notes! so it was like starting from scratch, so then he has decided to send me for a mri scan. Ive had problems since September 23 and ive been discharged once because he couldn't do anything and then nothing was done on previous appointment, so I'm don't have alot of faith in the service that I'm receiving.

the service is broken there is alot of time wasted because your professional people are clueless. A bit more attention is needed to complicated situations.

Doncaster Royal Infirmary 2024-04-29 Person 5 5 0

The staff were very helpful and reassuring and made the whole experience a lot less daunting than I had expected it to be.

Clearer instructions on how to locate the ward on my appointment letter eg which gate to go through and that from entering that gate there would be maps outside the building to help find the ward.